Privacy Policy

Last updated: 28 September 2026

A.G. Vehicle Recovery Services Hull ("we", "us", "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us, or use our vehicle recovery and roadside assistance services.

1. Who we are

A.G. Vehicle Recovery Services Hull
Hedon Rd
Hull
HU9 1NJ
United Kingdom

Telephone: 07584 983040
Email: gabrielapalamarita@gmail.com

For the purposes of applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are responsible for deciding how your personal information is used.

2. Information we may collect

Depending on how you interact with us, we may collect information such as:

  • Your name.

  • Telephone number.

  • Email address.

  • Vehicle registration number.

  • Vehicle make, model and relevant vehicle details.

  • Your location or breakdown/recovery location.

  • Your destination or requested recovery address.

  • Details about your vehicle recovery or roadside assistance requirements.

  • Information you provide when requesting a quotation.

  • Information contained in correspondence with us, including emails and messages.

  • Payment and transaction information where applicable.

  • Website usage information, such as IP address, browser type and device information.

  • Information collected through cookies or similar technologies where applicable.

You should avoid providing unnecessary sensitive personal information when contacting us.

3. How we collect your information

We may collect information:

  • Directly from you when you telephone, email or otherwise contact us.

  • When you request a quotation or recovery service.

  • When you arrange or use our services.

  • When you communicate with us through messaging or social media platforms.

  • Automatically when you visit our website, including through cookies and similar technologies where applicable.

  • From third parties where this is necessary to provide the requested service.

4. How we use your information

We may use your information to:

  • Respond to enquiries.

  • Provide vehicle recovery, towing and roadside assistance services.

  • Provide quotations and estimates.

  • Arrange collection, transportation and delivery of vehicles.

  • Communicate with you about your booking or enquiry.

  • Process payments where applicable.

  • Maintain business and transaction records.

  • Deal with complaints or queries.

  • Improve our services and website.

  • Protect our business against fraud, misuse or other unlawful activity.

  • Comply with legal and regulatory obligations.

  • Establish, exercise or defend legal claims where necessary.

We will only use your personal information where we have a lawful basis for doing so.

5. Lawful basis for processing

Depending on the circumstances, we may process your personal information because:

  • It is necessary to perform a contract with you or to take steps at your request before entering into a contract.

  • We have a legitimate interest in operating and managing our business, provided that your rights and interests do not override those interests.

  • We are required to comply with a legal obligation.

  • You have given consent where consent is required.

Where we rely on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before you withdrew it.

6. Sharing your information

We will not sell or rent your personal information.

We may share information with third parties where reasonably necessary to provide our services or operate our business. This may include:

  • Vehicle repair garages or other service providers involved in your recovery.

  • Payment providers.

  • Website hosting and technical service providers.

  • IT and communications providers.

  • Accountants, insurers, legal advisers or other professional advisers.

  • Government authorities, regulators, law enforcement agencies or courts where legally required.

  • Other parties where you have specifically asked us to share your information.

We expect third parties who process personal information on our behalf to handle it securely and in accordance with applicable data protection requirements.

7. How long we keep your information

We will only retain personal information for as long as reasonably necessary for the purposes for which it was collected.

The length of time information is retained will depend on the type of information and why we need it. For example, information relating to bookings, transactions and business records may need to be retained for longer periods to meet accounting, tax, insurance or legal requirements.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

8. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Your data protection rights

Subject to applicable legal conditions and exemptions, you may have rights including:

  • The right to be informed about how your personal information is used.

  • The right to access the personal information we hold about you.

  • The right to request correction of inaccurate or incomplete information.

  • The right to request deletion of your personal information in certain circumstances.

  • The right to request restriction of processing in certain circumstances.

  • The right to object to certain processing.

  • The right to data portability in certain circumstances.

  • The right to withdraw consent where we rely on consent as our lawful basis.

If you wish to exercise any of these rights, please contact us using the details provided below.

10. Marketing

We may contact you about our services where permitted by applicable law.

Where consent is required for electronic marketing, we will obtain the appropriate consent. You can ask us to stop sending marketing communications at any time.

11. Children's information

Our website and services are not specifically directed at children. We do not knowingly collect personal information from children for marketing purposes.

12. Third-party websites

Our website may contain links to third-party websites, including social media platforms or other websites.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

13. Cookies

Our website may use cookies and similar technologies. These may be used to make the website function correctly, remember preferences, understand how visitors use the website and, where applicable, provide other website functionality.

Please see our separate Cookie Policy for further information.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.

The latest version will be published on our website and will show the date it was last updated.

15. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

A.G. Vehicle Recovery Services Hull
Hedon Rd
Hull
HU9 1NJ
United Kingdom

Telephone: 07584 983040
Email: gabrielapalamarita@gmail.com

16. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to address your concerns.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), if you believe your personal information has been handled unlawfully.

More information about the ICO and making a complaint is available from the ICO's website.